Refunds for payment made through debit/credit cards/net banking, will be processed by reversal of the same transaction. This would take around 3-5 working days. • For faster COD Payment Method refunds, we have introduced Https://www.payu.in/. Https://www.payu.in/ is a quick mode of refund wherein you enter your bank or UPI details to receive your refund amount instantly. Below are the steps to receive a refund through Https://www.payu.in/ links. Here are the steps involved:

a) A payout Link shall be sent to your contact number and email ID. •

b) You must open the link and complete verification via OTP.

c) You must then provide bank account details where you want to receive the refund. The refund amount will be transferred to the bank account

The cancellation of orders that are paid via digital wallets like Safegold or online vouchers or gift cards will not be refunded to your bank account. It will be credited to silverspark.com Wallet only and can be used for future purchases.

In cases of refunds under 15 days return, refund is subject to quality confirmation by our skilled quality assurance team and verification of product documents like insurance certificate, original invoice and product certificate.

The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

The money back amount will be 100% of actual amount paid. In case, any freebies were received during the original purchase, the exchange/refund amount will be reduced by an amount equivalent to the freebies as applicable (unless freebies are returned).

Part payments received against customised jewellery are not refunded.